ANTIFOUL & PAINT ORDERS
Please be aware that we can only send antifoul & Paint products within Mainland UK. We CANNOT send antifoul & paint outside of Mainland UK and to offshore Islands. If you have any questions regarding this, please feel free to contact us.
LIFEJACKETS & CO2 CANNISTERS
Please be aware that we cannot currently send lifejackets with CO2 cannisters included outside of the UK, this is due to the fact we rely on air mail when sending outside of the UK. We can be contacted on the matter and can try to assist with these orders if required.
LIQUIDS & CHEMICALS
Please note we are unable to deliver liquids or chemicals overseas. We will also have to use a courier service within the UK for liquids or chemicals.
REFRIGERATORS, TOILETS & COOKERS
Please note we are unable to deliver some refrigerators, toilets and cookers overseas, due to the high number of units broken in transit, and the CAA rules on limited quantity goods air shipping.
SALE OF KNIVES
In accordance with UK Law (The Offensive Weapons Act 1996), we are unable to sell knives to anyone under 18 years of age. We are unable to send knives to overseas destinations.
If you need to return an item to SMS Marine Ltd, please follow these simple steps:
- Please contact us by phone 01329 729000 or email on email@example.com. This way we’ll be able to determine whether you would like to return the product for a refund or whether you’d like to exchange the product.
- We’ll now be able to give you a returns number. This returns number will need to be clearly marked on the outside of your parcel. Please note, failure to mark a returns reference number on the outside of your parcel may result in a delay in processing your return.
- Once we receive the item, we’ll be able to proceed with a refund or an exchange.